FEATURED STORY

Four short links: 22 August 2014

Four short links: 22 August 2014

Crowd Problems, Robot Butler, Opportunistic Encryption, and A/B Framework

  1. Blame the Crowd, Not the Camera (Nina Simon) — Cameras weaponize an already unwieldy mob of people.
  2. The Botlr — the Cupertino Starwood hotel has a robot butler (botlr) doing room service.
  3. tcpcrypt — opportunistic encryption of all network traffic.
  4. Sixpack — language-agnostic A/B testing framework.
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Postmortems, sans finger-pointing: The O’Reilly Radar Podcast

In this episode, John Allspaw talks in-depth about blameless postmortems and creating a just culture.

Editor’s note: you can subscribe to the O’Reilly Radar Podcast through iTunes, SoundCloud, or directly through our podcast’s RSS feed.

When you’re dealing with complex systems, failure is going to happen; it’s a given. What we do after that failure, however, strongly influences whether or not that failure will happen again. The traditional response to failure is to seek out the person responsible and punish them accordingly — should they be fired? Retrained? Moved to a different position where they can’t cause such havoc again?

John Allspaw, SVP of technical operations at Etsy and co-chair of the O’Reilly Velocity Conference, argues that this “human error” approach is the equivalent of cutting off your nose to spite your face. He explains in a blog post that at Etsy, their approach it to “view mistakes, errors, slips, lapses, etc., with a perspective of learning.” To that end, Etsy practices “blameless postmortems” that focus more on the narrative of how something happened rather than who was behind it, and that remove punishment as an outcome of an investigation.

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Not just the government’s playbook

The 13 principles in the U.S. CIO's Digital Services Playbook are applicable for everyone.

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Whenever I hear someone say that “government should be run like a business,” my first reaction is “do you know how badly most businesses are run?” Seriously. I do not want my government to run like a business — whether it’s like the local restaurants that pop up and die like wildflowers, or megacorporations that sell broken products, whether financial, automotive, or otherwise.

If you read some elements of the press, it’s easy to think that healthcare.gov is the first time that a website failed. And it’s easy to forget that a large non-government website was failing, in surprisingly similar ways, at roughly the same time. I’m talking about the Common App site, the site high school seniors use to apply to most colleges in the US. There were problems with pasting in essays, problems with accepting payments, problems with the app mysteriously hanging for hours, and more.

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Ten years of OpenStreetMap

OSM is moving out of its awkward adolescence and into its mature, young adult phase.

OSM_logo-2Next to GPS, the most significant development in the Open Geo Data movement is OpenStreetMap (OSM), a community-driven mapping project whose goal is to create the most detailed, correct, and current open map of the world. This week, OSM celebrates its 10th birthday, which provides a convenient excuse to highlight why its achievements to-date are amazing, unusual, and promising in equal parts.

When the project was begun by Steve Coast in 2004, map data sources were few, and largely controlled by a small collection of private and governmental players. The scarcity of map data ensured that it remained both expensive and highly restrictive, and no one but the largest navigation companies could use map data. Steve changed the rules by creating a wiki-like resource of the entire globe, which everyone could use without hinderance. Read more…

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Does net neutrality really matter?

Competition, access to bandwidth, and other issues muddy the net neutrality waters.

NetNeutralityPetitionSignatures

Screen shot of signatures from a “Common Carrier” petition to the White House.

It was the million comments filed at the FCC that dragged me out of the silence I’ve maintained for several years on the slippery controversy known as “network neutrality.” The issue even came up during President Obama’s address to the recent U.S.-Africa Business forum.

Most people who latch on to the term “network neutrality” (which was never favored by the experts I’ve worked with over the years to promote competitive Internet service) don’t know the history that brought the Internet to its current state. Without this background, proposed policy changes will be ineffective. So, I’ll try to fill in some pieces that help explain the complex cans of worms opened by the idea of network neutrality.
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O’Reilly purchases Pearson’s stake in Safari

Safari Books Online is now a wholly owned subsidiary of O’Reilly Media.

I’m pleased to share some exciting news. On Friday, August 1st, O’Reilly purchased Pearson Education’s 50% ownership share of our Safari Books Online joint venture, and Safari is now a wholly owned subsidiary of O’Reilly Media, Inc.

O’Reilly believes strongly in the direction Safari is heading, and we came to believe that there are substantial opportunities for both organizations working much more closely together. O’Reilly is primarily a media company (books, events, online in-person and video training, expert network), and Safari has the technology, sales, and distribution channel for bringing content to the widest audience possible, especially a B2B audience.

Going forward, O’Reilly and Safari will work together to create new features and products, but Safari will continue to operate as an independent entity, as it did when jointly owned by O’Reilly and Pearson. There are no changes in Safari’s products, staffing, offices, or operations. The Safari brand and domains remain the same, and Pearson will remain a key strategic content partner of Safari. All their current materials remain available, and their future books and videos will be added to the service. Read more…

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