Netflix's take on "s**t happens"

You know, sometimes mail (of the snail variety) does indeed go missing. S**t happens. And such s**t must happen regularly to Netflix. Being very much a virtual being, it doesn’t happen to me all that often. So when one of my recent rentals never made its way to Netflix, I gritted my teeth and clicked the “Report a problem” button, expecting s**t to the tune of about $17 to happen to me pretty darn quick. Instead, a moment later I was assured that “no further action [was] needed” and that these things happen, closely followed by a reassuring note via email:

We’re sorry to hear that *** was lost in the mail. Unfortunately discs do go missing during shipment from time to time, so it is our policy to accommodate for the occasional disc lost during shipment. According to our records, you have reported the following disc(s) as lost in the mail:

Date Reported Title

10/09/05 ***

If we receive any of these movie(s) from the post office, we’ll let you know as soon as they arrive.

If you’ve requested a replacement copy, it will be shipped to you as soon as possible, otherwise, your next movie should be on its way soon. We apologize for the inconvenience.

-The Netflix Team

Try _that_ at your local video store!