Why Products Fail (Wired) — researcher scours the stock market filings of publicly-listed companies to extract information about warranties. Before, even information like the size of the market—how much gets paid out each year in warranty claims—was a mystery. Nobody, not analysts, not the government, not the companies themselves, knew what it was. Now Arnum can tell you. In 2011, for example, basic warranties cost US manufacturers $24.7 billion. Because of the slow economy, this is actually down, Arnum says; in 2007 it was around $28 billion. Extended warranties—warranties that customers purchase from a manufacturer or a retailer like Best Buy—account for an estimated $30.2 billion in additional claims payments. Before Arnum, this $60 billion-a-year industry was virtually invisible. Another hidden economy revealed. (via BoingBoing)
The Internet of Things That Do What You Tell Them: Cory Doctorow passionately explains how computers are already entwined in our lives, which means laws that support lock-in are much more than inconveniences.