How the IoT could help organizations create a better employee experience.
Contributing Author: Claire Niech
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At 5:37 a.m., Nina’s alarm softly begins to buzz and glow. It has calculated her recovery time based on her previous day’s workout and monitored her sleep tracker to identify the best point in her REM cycle to wake her up. After rising, she grabs a healthy breakfast and her PrepPad or Drop connected kitchen scale records the fat, protein, calories, and carbohydrates in her meal.
For athletes like Nina, this kind of technology-enabled tracking is now standard. When Nina hits the gym for her daily routine, she warms up on a treadmill equipped with sensors to help gauge when she is striking at her optimal force. As she practices technique and form, a ‘smart’ surface records the location and duration of each move. Her training regimen is personalized based on this data; ‘instead of working off a generalized idea of what an athlete needs to be successful, [data analysis] has identified the specific abilities that a player requires to excel in a given sport.’ (From Faster, Higher, Stronger, by Mark McClusky)
Professional athletes today increasingly rely on Internet-connected devices and sensors to boost performance. Yet, the potential of such devices — commonly called the “Internet of Things” — extends beyond sports and fitness; as “weekend warriors” begin to bring these technologies mainstream, it is not hard to imagine that similar devices may soon also help us better understand other complex personal pursuits, such as creativity and productivity at work. As Laszlo Bock, who runs Google’s People Operations, notes: “We all have our opinions and case studies, but there is precious little scientific certainty around how to build great work environments, cultivate high-performing teams, maximize productivity, or enhance happiness.”
Today, many organizations tackle these questions with an industrial-organizational approach, diagnosing the issues most relevant to their workforce using tools such as annual surveys and benchmarking. But today’s approach seldom offers insight on “what works” — ways to track, teach, or reinforce new behaviors, or to see if specific initiatives are achieving the desired effect. Solutions to complex challenges like productivity or satisfaction often vary by organization, and demand better, real-time measurement and testing to enable experimentation.
By weaving together our physical and digital environments, sensors could help organizations analyze how factors like mood, focus, social engagement, or movement contribute to the employee experience — and even help replicate or enhance this experience. Consider how this new technology could impact how companies do work, assess outcomes, and enable employees to thrive. Read more…