Lessons learned from my time at the CFPB

Confronting the practical barriers to better government web products.

In December 2010, I joined the Consumer Financial Protection Bureau (CFPB) as an early member of its technology team. I spent the second half of my three years at the CFPB as the Deputy CIO and Acting CIO. Our team earned lots of praise for its web products (and will continue to do so, I’m sure). Now that…
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