Panagiotis Ipeirotis on the phrases and formatting of effective product reviews.
How much is an Amazon review — good or bad — worth? Computer scientist and NYU professor Panagiotis Ipeirotis analyzed the text in thousands of Amazon reviews to find out.
Alistair Croll and Sean Power examine the impact of Facebook's embedded comments tool.
Facebook's new embedded comments option offers websites an additional social layer, but does it attract or drive away content engagement?
As a reignited debate over user comments rages, we use the opportunity to look at time-tested community management tips.