- How to Educate Users (Luke Wroblewski) — help new users in your app, not in a video.
- Hardware By The Numbers (Renee DiResta) — slides from her keynote at the Solid conference. The mean success rate across all sectors is 19.8%. On average, only 10% of hardware startups raise a second round.
- Humans Beating Computers (Wired) — Newman assembled a small team that became known as the “Air Divers”–the people who would dive deep into the individual complaints and surface with answers. Each was given a couple hundred support tickets connected to a specific issue that the data had identified as a hot-button topic. They would go off and read through each one, then come back and propose a fix. And in the end, this is what turned the situation around. Sometimes it’s easier to put people on the job than try to code the data analysis.
- Hadoop’s Uncomfortable Fit in HPC — Hadoop is being taken seriously only at a subset of supercomputing facilities in the US, and at a finer granularity, only by a subset of professionals within the HPC community.
The Internet of Things That Do What You Tell Them: Cory Doctorow passionately explains how computers are already entwined in our lives, which means laws that support lock-in are much more than inconveniences.
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