- Rapportive — a simple social CRM built into Gmail. They replace the ads in Gmail with photos, bio, and info from social media sites. (via ReadWrite Web)
- Best Practices in Web Development with Django and Python — great set of recommendations. (via Jon Udell‘s article on checklists)
- Think Like a Statistician Without The Math (Flowing Data) — Finally, and this is the most important thing I’ve learned, always ask why. When you see a blip in a graph, you should wonder why it’s there. If you find some correlation, you should think about whether or not it makes any sense. If it does make sense, then cool, but if not, dig deeper. Numbers are great, but you have to remember that when humans are involved, errors are always a possibility. This is basically how to be a scientist: know the big picture, study the details to find deviations, and always ask “why”.
- WoW Armory Data Mining — a blog devoted to data mining on the info from the Wow Amory, which has a lot of data taken from the servers. It’s baseball statistics for World of Warcraft. Fascinating! (via Chris Lewis)
ENTRIES TAGGED "crm"
GMail CRM, Django Best Practices, Stats-Think, and WoW Number Crunching
CRM on Rails, Data Mining on Hadoop, Disappointing Keynotes, The Teapot Effect
- Fat Free CRM — open source (Affero GPL) Ruby on Rails CRM system.
- Bixo — open source data mining toolkit that runs as a series of pipes on top of Hadoop. Built on Cascading workflow system for Hadoop that hides MapReduce. (via kdnuggets)
- Andy Kessler’s Keynote at Defrag Stank (Pete Warden) — I’m sorry to hear it, because I loved Andy’s book How We Got Here about the intersecting histories of economics, finance, and technology. Read the book instead of reading about the disappointing keynote.
- The Teapot Effect — the thing I love about geeks is how their passion causes them to explore, ruthlessly and quantitatively, the everyday phenomena that the rest of us take for granted. Such as dribbling teapots: “Previous studies have shown that dribbling is the result of flow separation where the layer of fluid closest to the boundary becomes detached from it. When that happens, the fluid flows smoothly over the lip. But as the flow rate decreases, the boundary layer re-attaches to the surface causing dribbling.” Read the post and the research it talks about to learn how to prevent Dribbling Teapot Syndrome ….
Nobody knows you as well as you do. Or do they? Let's run a test. Do you
know what percentage of your food bill went to processed products? Or
what type of coupons (store coupons, newspaper coupons, etc.) is most
likely to get you to switch brands? I bet someone out there knows.This kind of data mining is the modern companion to Customer Relations Management, which is the science of understanding customers and trying to get repeat business. CRM can offer many valuable benefits, but ultimately the control lies
with the vendor. A Vendor Relationship Management workshop at
Harvard looked at what it would take to leave control with the