"empathy" entries

Designers can do anything

Jon Kolko on how empathy, theory, and tactical skills can put the next generation of designers on a path to success.

Design principles are being applied in all aspects of business today — they are no longer limited to graphic design, product design, web design, or even experience design. I recently spoke with Jon Kolko, vice president of consumer design at Blackboard, founder and director of Austin Center for Design, and author, about the skills designers need today and the curriculum formula to help them succeed.

In our conversation, Kolko talked about how a balance of process, empathy, theory, and tactical design skills can prepare designers for success in more traditional design roles and beyond. Kolko is a firm believer in an empathy-based, user-first approach to design. User-first is not unique, but Kolko advocates getting to know the user before even conceiving of the product:

“The switch to an empathy focus is actually really easy. You need to watch behavior, so that means actually watching people do things. We talk about watching people work, play, and live because sometimes the things they do are actually not that utility driven… So, depending on what your product is, you need to start to get to where people are actually doing things. It’s like a hair away from doing an interview, but that behavioral hair makes all the difference because when you conduct an interview, you get retrospective behavior anecdotes that tend to gloss over specifics; they make false estimates and generalizations, and they don’t have that rich nuance and outlier that you can start to build insights around. Those specific insights then go to drive your new product ideas.”

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Empathy is at the heart of every great product or service

You need to understand users to create engaging experiences that add value.

In his keynote from Velocity NY 2014, Tim O’Reilly speaks about the link between DevOps and user experience design — empathy is the common thread. Tim notes:

“[Jeff Sussna says in his blog post Empathy: The Essence of DevOps]: ‘It’s not about making developers and sysadmins report to the same VP. It’s not about automating all your configuration procedures. It’s not about tipping up a Jenkins server, or running your applications in the cloud, or releasing your code on GitHub. It’s not even about letting your developers deploy their code to a PaaS. The true essence of DevOps is empathy.’

“Understanding the other people that you work with and how you’re going to work together more effectively — that word ‘empathy’ struck me and it made me connect the world of DevOps with the world of user experience design.”

In the design community, empathy is at the heart of delivering excellent user experiences. Read more…

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A foundation of empathy: The O’Reilly Radar Podcast

Putting ourselves in the shoes of the user is key to building better systems and services.

Editor’s note: you can subscribe to the O’Reilly Radar Podcast through iTunes, SoundCloud, or directly through our podcast’s RSS feed.

In this podcast episode, Tim O’Reilly talks about building systems and services for people, keeping a close eye on the end user’s experience to build better, more efficient systems that actually work for the people using them. Highlighting a quote from Jeff Sussna, O’Reilly makes a deeper connection between development and the ultimate purpose for building systems and services — user experience:

“[Jeff Sussna says in his blog post Empathy: The Essence of DevOps]: ‘It’s not about making developers and sysadmins report to the same VP. It’s not about automating all your configuration procedures. It’s not about tipping up a Jenkins server, or running your applications in the cloud, or releasing your code on Github. It’s not even about letting your developers deploy their code to a PaaS. The true essence of DevOps is empathy.’

“Understanding the other people that you work with and how you’re going to work together more effectively. That word ‘empathy’ struck me and it made me connect the world of DevOps with the world of user experience design.”

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Four short links: 26 August 2014

Four short links: 26 August 2014

Public Exploit Construction, Robot Myths, Empathy, and Social Scaling

  1. The Poisoned NUL Byte, 2014 Edition (Project Zero) — from Google’s public security efforts, this detailed public description of how an exploit was constructed from a found vulnerability. They’re helping. Kudos!
  2. Myths About the Coming Robot Economy (Eric Sofge) — the entire discussion of the so-called robot economy, with its predictions of vast, permanent employment rates and glacial productivity gains, is nothing more than a wild guess. A strong pushback on the Pew Report (PDF): Frey and Osborne’s analysis is full of logical leaps, and far-reaching conclusions drawn from cursory observations about robots that have yet to replace humans.
  3. Content for Sensitive Situations (Luke Wroblewski) — People have all kinds of feelings when interacting with your content. When someone’s needs are being met they may feel very different then when their needs are not being met. How can you meet people’s needs?
  4. Urban Villages (Senseable City at MIT) — People who live in a larger town make more calls and call a larger number of different people. The scaling of this relation is ‘superlinear,’ meaning that on average, if the size of a town doubles, the sum of phone contacts in the city will more than double – in a mathematically predictable way. Surprisingly, however, group clustering (the odds that your friends mutually know one another) does not change with city size. It seems that even in large cities we tend to build tightly knit communities, or ‘villages,’ around ourselves. There is an important difference, though: if in a real village our connections might simply be defined by proximity, in a large city we can elect a community based on any number of factors, from affinity to interest to sexual preference. (via Flowing Data)
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Signals from OSCON 2014

From tiny satellites to young programmers to reasoned paranoia, here are key talks from OSCON 2014.

Experts and advocates from across the open source world assembled in Portland, Ore. this week for OSCON 2014. Below you’ll find a handful of keynotes and interviews from the event that we found particularly notable.

How tiny satellites and fresh imagery can help humanity

Will Marshall of Planet Labs outlines a vision for using small satellites to provide daily images of the Earth.

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