"experience design" entries
UX in ops, designing car-free cities, and an MVP checklist.
Each week our design editors curate the most notable, interesting, and important material they come across. Below you’ll find their recent selections. You can get these and more in our weekly design newsletter.
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— Jeff Sussna (@jeffsussna) February 10, 2015
The O'Reilly Radar Podcast: Martin Charlier on industrial and interaction design, reflecting societal values, and unified visions.
Editor’s note: Martin Charlier will present a session, Prototyping User Experiences for Connected Products, at the O’Reilly Solid Conference, June 23 to 25, 2015, in San Francisco. For more on the program and information on registration, visit the Solid website.
Designing for the Internet of Things is requiring designers and engineers to expand the boundaries of their traditionally defined roles. In this Radar Podcast episode, O’Reilly’s Mary Treseler sat down with Martin Charlier, an independent design consultant and co-founder at Rain Cloud, to discuss the future of interfaces and the increasing need to merge industrial and interaction design in era of the Internet of Things.
Charlier stressed the importance of embracing the symbiotic nature of interaction design and service design:
“How I got into Internet of Things is interesting. My degree from Ravensbourne was in a very progressive design course that looked at product interaction and service design as one course. For us, it was pretty natural to think of product or services in a very open way. Whether they are connected or not connected didn’t really matter too much because it was basically understanding that technology is there to build almost anything. It’s really about how you design with that mind.
“When I was working in industrial design, it became really clear for me how important that is. Specifically, I remember one project working on a built-in oven … In this project, we specifically couldn’t change how you would interact with it. The user interface was already defined, and our task was to define how it looked. It became clear to me that I don’t want to exclude any one area, and it feels really unnatural to design a product but only worry about what it looks like and let somebody else worry about how it’s operated, or vice versa. Products in today’s world, especially, need to be thought about from all of these angles. You can’t really design a coffee maker anymore without thinking about the service that it might plug into or the systems that it connects to. You have to think about all of these things at the same time.”
As our environments become increasing connected, architects must reinvent their roles and become hybrid designers.
Editor’s note: This is an excerpt by Erin Rae Hoffer from our recent book Designing for Emerging Technologies, a collection of works by several authors and edited by Jon Follett. This excerpt is included in our curated collection of chapters from the O’Reilly Design library. Download a free copy of the Designing for the Internet of Things ebook here.We spend 90% of our lives indoors. The built environment has a huge impact on human health, social interaction, and our potential for innovation. In return, human innovation pushes our buildings continually in new directions as occupants demand the highest levels of comfort and functionality.
Our demand for pervasive connectivity has led us to weave the Internet throughout our lives, to insist that all spaces link us together with our handheld devices, and that all environments be interconnected. Internet-enabled devices creep into the spaces we inhabit, and these devices report back on spatial conditions, such as light, radiation, air quality, and temperature. They also count the number of people stopping at retail displays minute by minute, detect intruders and security breaches, and enable us to open locked doors remotely using our mobile devices; they allow us to modify the environments we occupy.
The space that surrounds us is transforming into a series of interconnected environments, forcing designers of space to rethink the role of architecture and the rules for its formulation. Similarly, designers of emerging technologies are rethinking the role of interfaces and the rules for creating them. During this period of experimentation and convergence, practical construction, and problem solving, architects must reinvent their roles and become hybrid designers, creating meaningful architecture with an awareness of the human implications of emerging technologies. Read more…
A look into a future in which physical and digital converge.
Editor’s note: This is an excerpt by Stephen P. Anderson from our recent book Designing for Emerging Technologies, a collection of works by several authors, curated and edited by Jon Follett. This excerpt is included in our curated collection of chapters from the O’Reilly Design library. Download a free copy of the Designing for the Internet of Things ebook here.In the opening scenes of the Superman movie Man of Steel, one of the many pieces of Kryptonian technology we see are communication devices whose form and shape is constantly reshaping — a tangible, monochromatic hologram, if you will. Imagine thousands of tiny metal beads moving and reshaping as needed. Even though this makes for a nice bit of sci-fi eye candy, it’s also technology that MIT’s Tangible Media Group, led by professor Hiroshi Ishii, is currently exploring. In their own words, this work “explores the ‘Tangible Bits’ vision to seamlessly couple the dual world of bits and atoms by giving physical form to digital information.” They are creating objects (the “tangible bits”) that can change shape.
Even though the team’s vision of “radical atoms” is still in the realm of the hypothetical, the steps they are taking to get there are no less inspiring. Their latest example of tangible bits is a table that can render 3D content physically, so users can interact with digital information in a tangible way. In one of their video demonstrations, a remote participant in a video conference moves his hands, and in doing so reshapes the surface of a table, rolling a ball around. The technology is at once both awe-inspiring and crude; the wooden pegs moving up and down to define form aren’t that unlike the pin art toys we see marketed to children. Having said that, it’s easy to imagine something like this improving in fidelity over time, in the same way that the early days of monochromatic 8-bit pixels gave way to retina displays and photorealistic images. Read more…
Suzanne Pellican on Intuit’s transformation to a design culture.
I recently had a wonderful conversation with Suzanne Pellican, chief design strategist at Intuit. She has spent the last several years coaching both designers and non-designers on how to think of and use design thinking as a core competency to improve business results and spur innovation.
Design thinking admittedly is a quirky phrase. What’s important is that it places design in a context that non-designers can appreciate. Pellican defines it and its relation to service design:
“‘Design for Delight’ at Intuit is our version of design thinking, and we reduced it down to three core principles: deep customer empathy, go broad to go narrow, and rapid experiments with customers. … Design thinking is the practice of problem solving and is based on those three core principles. That’s the actual skill set, the tools, and the mindset that you have. Service design is actually applying that then, end to end, as you’re thinking about very specific experiences for customers across many channels.
“The way that we do service design at Intuit today, a lot of the effort is in, let’s say, care — so when you think about a care experience for a customer you have to think about the many channels that they can access, including telesales and agents and care or the website or on my articles. You’re trying to think about their whole experience and you’re also trying to think about infrastructurally how could you deliver a delightful experience. That is service design.”
Tim O’Reilly’s Solid Conference keynote highlights the capabilities that will let us shape the physical world.
O’Reilly’s keynote address at the Solid Conference in 2014 explored the human-IoT link. The talk expanded the scope of the IoT, making it clear this isn’t just about individual devices and software — we’re creating “networks of intelligence” that will shape how people work and live.
The talk has become an essential resource for us as we’ve investigated the blurring of the physical and virtual worlds. That’s why we decided to put together a text-friendly version of the presentation that’s easy to scan and reference. And since we think it’s so useful, we’ve made the text version publicly available.
You can download your free copy of “Software Above the Level of a Single Device: The Implications” here. Read more…