"feedback loop" entries

Want to analyze performance data for accountability? Focus on quality first.

A data-driven investigation of emergency response times by the Los Angeles Data Desk found larger issues.

Here’s an ageless insight that will endure well beyond the “era of big data“: poor collection practices and aging IT will derail any institutional efforts to use data analysis to improve performance.

According to an investigation by the Los Angeles Times, poor record-keeping is holding back state government efforts to upgrade California’s 911 system. As with any database project, beware “garbage in, garbage out,” or “GIGO.”

As Ben Welsh and Robert J. Lopez reported for the L.A. Times in December, California’s Emergency Medical Services Authority has been working to centralize performance data since 2009.

Unfortunately, it’s difficult to achieve data-driven improvements or manage against perceived issues by applying big data to the public sector if the data collection itself is flawed. The L.A. Times reported quality issues stemmed from how response times were measured to record keeping on paper to a failure to keep records at all. Read more…

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