I just finished Erving Goffman’s classic sociological text, The Presentation of Self in Everyday Life. A friend told me to read this for an exploration into what “identity” means online, and I did find that the book offers some useful frameworks. It helps us understand the contradictory effects of presenting ourselves online, and identify the opportunities and dangers.
Nobody knows you as well as you do. Or do they? Let's run a test. Do you
know what percentage of your food bill went to processed products? Or
what type of coupons (store coupons, newspaper coupons, etc.) is most
likely to get you to switch brands? I bet someone out there knows.This kind of data mining is the modern companion to Customer Relations Management, which is the science of understanding customers and trying to get repeat business. CRM can offer many valuable benefits, but ultimately the control lies
with the vendor. A Vendor Relationship Management workshop at
Harvard looked at what it would take to leave control with the
A few days ago I proposed a way to
offer more privacy to people visiting government web sites.
This blog builds on that proposal, which was largely technical, by
examining the policy and organizational issues that swirl around it. My ideas are informed by a discussion I had with Lillie
Coney, Associate Director of the
Electronic Privacy Information Center.
The blog is also inspired by two comments on the earlier blog and
brief email I exchanged with one commenter, which intertwine with
Coney’s in intriguing ways.