ENTRIES TAGGED "satisfaction"

Ebook refunds and absolute satisfaction

Why no-questions-asked ebook refund policies work.

Joe Wikert says if you trust your customers with a generous ebook returns policy, they'll pay you back with loyalty and future business.

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iPhone rants and raves

On twitter, @mparekh (Michael Parekh) lamented the other day: Had my 3G iPhone Crash 5 times so far, hanging up on boot screen. Full Restore every time, each taking 2 hours. On 6th restore. Anyone else? … On 3G iPhone crash (cont.), using Mobile Me sync, and have over 60 paid and free Apps installed. Last hang up was while…

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