"user engagement" entries

Bridging the gap in big data silos

The O'Reilly Radar Podcast: John Carnahan on holistic data analysis, engagement channels, and data science as an art form.


In this Radar Podcast episode, I sit down with John Carnahan, executive vice president of data science at Ticketmaster. At our recent Strata + Hadoop World Conference in San Jose, CA, Carnahan presented a session on using data science and machine learning to improve ticket sales and marketing at Ticketmaster.

I took the opportunity to chat with Carnahan about Ticketmaster’s evolving approach to data analysis, the avenues of user engagement they’re investigating, and how his genetics background is informing his work in the big data space.

When Carnahan took the job at Ticketmaster about three years ago, his strategy focused on small, concrete tasks aimed at solving distinct nagging problems: how do you address large numbers of tickets not sold at an event, how do you engage and market those undersold events to fans, and how do you stem abuse of ticket sales. This strategy has evolved, Carnahan explained, to a more holistic approach aimed at bridging the data silos within the company:

“We still want those concrete things, but we want to build a bed of data science assets that’s built on top of a company that’s been around almost 40 years and has a lot of data assets. How do we build the platform that will leverage those things into the future, beyond just those small niche products that we really want to build. We’re trying to bridge the gap between a lot of those products, too. Rather than think of each of those things as a vertical or a silo that’s trying to accomplish something, it’s how do you use something that you’ve built over here, over there to make that better?”

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