Google, WalMart, and MyBarackObama.com: The Power of the Real Time Enterprise

What do Google, WalMart, and MyBarackObama.com have in common, besides their extraordinary success? They are organizations that are infused with IT in such a way that it leads to a qualitative change in their entire business. I get frustrated when I see people highlighting use of social media–blogging, wikis, twitter, customer feedback systems like Dell IdeaStorm or MyStarbucksIdea–as if they…

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Why Dell.com (was) More Enterprise 2.0 Than Dell IdeaStorm

In my keynote last week at Web 2.0 Expo New York, I made the comment that, cool as Dell Ideastorm is, the fundamental supply-chain approach behind dell.com is actually a better example of how Web 2.0 applies to the enterprise. I also made the provocative assertion that WalMart is a Web 2.0 company (or at least a model of how…

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