Asterisk
Asterisk is amazing. I remember PBX systems being the mainframes of the business telephony world: huge expensive systems that trapped you with a vendor. Now you can bring up a Linux box to manage your company's voice systems in a matter of days, with more features than you could afford in hardware. Maddog said it'd be bigger than Linux (no word on relative popularity to the Beatles and, through transitivity, God). We're putting our money where our mouth is: we're not just running OSCON tutorials and publishing books on it, we're making the switch. Our IS department is finishing up the plans to replace our PBX (which must join two campuses, Sebastopol and Cambridge) with an Asterisk system. I look forward to being emailed my voicemail, having an office extension no matter where in the world I'm logged in from, and all the other perks. I'll let you know how it goes.
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Nat, don't forget the other O'Reilly book that deals even more closely with Asterisk than Ted's book does. It is called Asterisk - The Future of Telephony. (I have to admit that I'm one of the authors!)
For the rest of you out there reading the comments, go look up ISBN number 0596009623.
Pitty the book isn't released yet. Wanted to order the book .... can''t wait to read it...
Hope the book explains also a little bit of AMP?
Would you be able to share your experience of running call center on Asterisk. I am also planning to open up a call center but little confused that what additional hardware (cards etc) I need to buy.
If you have any project cost estimates, installation document or any other helping material then please send it to me at my email address.
z t a h i r @ g m a il . com
Hello Tahir,
You may require no special hardware if you dont plan to terminate any TDM (PSTN) lines.
Usually call centers in Asia have VoIP Trunk from US, atleast this is what we have seen our previous deployment with our asterisk based call center solution
We run a Business Voip Service with over 1200 business customers. ALL of them are using VOIP trunks for their inbound and outbound service and a very large number of them are using Asterisk. Everything tells us that this is the model of the future for business voice communications. You can get SIP and IAX DIDs and other valuable services for asterisk. Everything is provisioned in real time through a web user portal.
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Oliver Breidenbach [06.23.05 10:33 AM]
Yes, Asterisk is amazing. We are running a call center on it for almost 9 months now.
Incidentally, we are also about to release a really nice IAX client for Mac OS X soon. Email me, if you want to see a preview.
Regards,
Oliver.