How a small and passionate team used modern techniques to shift a business on a short timeline.
Over the past year, I assisted in creating an application that helped shift a major part of IBM to a software-as-a-service (SaaS) model. I did this with the help of a small but excellent development team that was inspired by the culture and practices of web startups. To be clear, it wasn’t easy – changing how we worked led to frequent friction and conflict – but in the end it worked, and we made a difference.
In mid-2013, the IBM Service Management business and engineering leaders decided to make a big bet on moving our software to the cloud. Traditionally we have sold “on premises” software products. These are software products that a customer buys, downloads, and installs on their own equipment, in their own data centers and facilities. Although we love the on-premises business, we realized that cloud delivery of software is also a great option, and as our customers evolved to a hybrid on-premises / cloud future, we needed to be there to help them.