Putting ourselves in the shoes of the user is key to building better systems and services.
In this podcast episode, Tim O’Reilly talks about building systems and services for people, keeping a close eye on the end user’s experience to build better, more efficient systems that actually work for the people using them. Highlighting a quote from Jeff Sussna, O’Reilly makes a deeper connection between development and the ultimate purpose for building systems and services — user experience:
“[Jeff Sussna says in his blog post Empathy: The Essence of DevOps]: ‘It’s not about making developers and sysadmins report to the same VP. It’s not about automating all your configuration procedures. It’s not about tipping up a Jenkins server, or running your applications in the cloud, or releasing your code on Github. It’s not even about letting your developers deploy their code to a PaaS. The true essence of DevOps is empathy.’
“Understanding the other people that you work with and how you’re going to work together more effectively. That word ‘empathy’ struck me and it made me connect the world of DevOps with the world of user experience design.”
Everyone wants an alternative to email, but do we really need one?
Editor’s note: this post originally appeared on Medium; it is republished here with permission.
Conventional workplace wisdom declares email a daily scourge. We receive too much of it. We spend too much time replying to it. We concoct elaborate strategies to cope with it and avoid incurring a debt that downward-spirals to email bankruptcy.
We bow down at the altar of Inbox Zero, the methodology that dictates we take prompt, concrete action to dispatch with every single message we receive. Reply to it. Or file it. Or delete it. We turn the drudgery of processing the flood of correspondence into a game. Inbox Zero, FTW! Achievement unlocked … till the next time we hit refresh. Because emails are like gray hairs: for every one we send packing, five more will soon arrive in its place. Any client-side strategy we take to conquer our inboxes is thus limited by the fact that it’s palliative, not ameliorative. Perpetuating Inbox Zero means living in a constant state of vigilance, aggressively and swiftly responding to every incoming message. It means becoming an email answering machine!
Truly disruptive services don’t just digitize the familiar. They do away with it.
The Apple-Pay web page gushes: “Gone are the days of searching for your wallet. The wasted moments finding the right card. The swiping and waiting. Now payments happen with a single touch.”
What’s wrong with this picture?
It’s describing the digital facsimile of a process that is already on its way to becoming obsolete. But truly disruptive new services don’t just digitize the familiar. They do away with it.
I never search for my wallet when I take an Uber. I never search for my wallet when I walk out of a restaurant that accepts Cover. I never search for my wallet when I buy something from Amazon. I don’t even search for my wallet when buying a song from iTunes — or, for that matter, an iPhone from an Apple Store.
In each of these cases, my payment information is simply a stored credential that is already associated with my identity. And that identity is increasingly recognized by means other than an explicit payment process. Read more…
Universal standards could super-charge IoT growth, but can we get there?
The first remotely operated domestic machine — a toaster — was connected to the Internet less than a quarter-century ago, in 1990. The Internet of Things (IoT) doubled in size a year later with the addition of a coffee pot. Eventually, the Internet Engineering Task Force Network Working Group assigned the coffee pot its own specific standard, HTCPCP 1.0, the Hyper Text Coffee Pot Control Protocol, RFC 2324.
The Internet of Things has grown a bit since then, to somewhere between two billion and 10 billion devices, depending on who’s counting. But it could grow even faster, according to many of the biggest names in the global technology industry, if everyone would just agree on a universal set of technical standards.
The trillion-dollar question is, whose standards? Read more…
Everyone is racing to build the topmost layer for home automation.
Everyone’s racing to build the “god platform” for the Internet of Things: the highest, most generalized layer of intelligence and user interface that ties together connected devices and web services.
It’s tempting to look for analogy in mobile phone platforms, where Apple was initially dominant and now enjoys an extremely lucrative and influential minority position against Android. There are some crucial differences, though. For starters, adoption won’t be quite as easy; domestic appliances last for a long time, and nothing consumers have seen yet makes connected laundry seem appealing enough to justify early replacement of a washing machine. And even in cases where replacement is relatively easy, the grandest promises entail stitching everything into a seamless system — replacing just the easy stuff can seem pretty lame. Read more…
Mark Burgess chats about Promise Theory, and Geoffrey Moore discusses a modern approach to his Crossing the Chasm theory.
As systems become increasingly distributed and complex, it’s more important than ever to find ways to accurately describe and analyze those systems, and to formalize intent behind processes, workflows, and collaboration.