Mary Treseler is Director of Strategic Content at O'Reilly Media, Inc. She acquires, curates, and edits design content, when not writing about it herself. Most recently Mary created and launched The Lean Series with Eric Ries. She has been working in technology publishing for more than 20 years; her introduction to the design discipline began in 1993 with Jakob Nielsen’s Usability Engineering. A Boston native, Mary lives by the sea in South Dartmouth, MA, with her husband and two Chesapeake Bay Retrievers. When she unplugs, you can find her out wandering with her camera or planning her next culinary adventure.

## Toward a damned good information architecture

### An IA model informed by an "information ecology" composed of users, content, and context.

Download a free copy of “The New Design Fundamentals” ebook, a curated collection of chapters from our Design library. Note: this post is an excerpt from “Information Architecture,” 4th Edition, by Louis Rosenfeld, Peter Morville, and Jorge Arango, which is included in the curated collection.

Users. Content. Context. You’ll hear these three words again and again throughout this book. They form the basis of our model for practicing effective information architecture design. Underlying this model is a recognition that you can’t design useful information architectures in a vacuum. An architect can’t huddle in a dark room with a bunch of content, organize it, and emerge with a grand solution. It simply won’t hold up against the light of day.

Websites, intranets, apps, and other information environments are not lifeless, static constructs. Rather, there is a dynamic, organic nature to both the information systems and the broader contexts in which they exist. This is not the old world of yellowing cards in a library card catalog. We’re talking complex, adaptive systems with emergent qualities. We’re talking rich streams of information flowing within and beyond the borders of departments, business units, institutions, and countries. We’re talking messiness and mistakes, trial and error, survival of the fittest.

We use the concept of an “information ecology” composed of users, content, and context to address the complex dependencies that exist. And we draw upon our trusty Venn diagram (see Figure 2–6) to help people visualize and understand these relationships. The three circles illustrate the interdependent nature of users, content, and context within a complex, adaptive information ecology. Read more…

## Designing for ecosystems: Making meaningful IoT products and services

### Mike Kuniavsky on PARC’s work on IoT and the mindset shift the IoT will require.

Attend Experience Design for the Internet of Things, our online conference where six of the smartest people working in design and the Internet of Things will share actionable advice and the essential knowledge you need to create extraordinary IoT experiences and advance your craft. Mike Kuniavsky will present “User experience and predictive device behavior in the internet of things.”

The emergence of the Internet of Things has prompted the production of thousands of new connected devices. More challenging and interesting in many ways, though, is how to embed intelligence into existing products and services. Corporations are trying to wrap their collective minds around the possibilities the IoT presents, but many don’t have the internal expertise to make sense of the space. Companies like Palo Alto Research Center Incorporated (PARC) are helping these organizations with the transition to the IoT. I recently chatted with Mike Kuniavsky of PARC. Kuniavsky is a user experience designer, researcher, and author. He is a member of the Innovation Services Group at PARC, a strategy consulting team within the research organization, formerly known as Xerox PARC.

## Bringing the IoT to Fortune 50 companies

PARC has been around since 1970 and has contributed to the evolution of computing, including laser printing, graphic user interface, and the Ethernet. It should be no surprise that they are working on the next generation of computing with the IoT. Kuniavsky explains a bit more about what he and the team are working on:

The Innovation Services Group is essentially PARC’s consulting arm. Of course Xerox is still PARC’s biggest client because it’s our parent company, but it is no longer our group’s biggest client, for sure. We mostly work with Fortune 50 companies. A lot of what we do is essentially reduce the risk of adopting novel technologies through the use of user experience design and ethnography, and an innovation strategy. These days, a lot of that is in the form of looking at things that are broadly in the Internet of Things. Part of that is because that’s where my expertise is; I’ve been playing with connected hardware for 25 years. Part of it is because that’s where there’s a lot of interest. It’s gotten me to really think about the entire ecosystem that the Internet of Things is. It’s not just hooking up a sensor to the Internet and sticking it somewhere in your house. It’s a much larger ecosystem, from my perspective. That’s what we’ve been exploring a lot because that’s what’s interesting to our customers, is understanding not just how this piece of cheap commodity hardware, which can be replicated very easily by any one of their competitors, is going to create an advantage for them, but how this one specific piece of hardware is going to create an ecosystem that is going to be very competitive and is going to create significant value. Read more…

## How to conduct a Design Sprint

### Design Sprints bring clarity to your roadmap to kickstart and obtain initial validation for product design work.

Download a free copy of “The New Design Fundamentals” ebook, a curated collection of chapters from our Design library. Note: this post is an excerpt from “Design Sprint,” by Richard Banfield, C. Todd Lombardo, and Trace Wax, which is included in the curated collection.

A Design Sprint is a flexible product design framework that serves to maximize the chances of making something people want. It is an intense effort conducted by a small team, where the results will set the direction for a product or service.

The Design Sprint consists of five discrete phases:

1. Understand (review background and user insights)
2. Diverge (brainstorm what’s possible)
3. Converge (rank solutions, pick one)
4. Prototype (create a minimum viable concept)
5. Test (validate with users)

A Design Sprint reduces the risk of downstream mistakes and generates vision-led goals the team can use to measure their success. For the purpose of this book, we’ll focus on digital products since our direct experience lies in that arena, though the Design Sprint has roots in gaming and architecture, and many industries have employed them successfully. Read more…

## Information architecture’s role in UX design

### Jorge Arango discusses the state of IA and the importance of designers' understanding of context and perspective.

Jorge Arango is an information architect who has been practicing in the user experience field for more than 20 years. Before moving to San Francisco about a year ago, his work was conducted in Panama. Last year, he moved to the San Francisco Bay Area and now works as a partner at Futuredraft, a digital product design consultancy. Arango brings a unique perspective, given his background in architecture prior to becoming an information architect. He is currently finishing up the 4th Edition of Information Architecture — lovingly referred to as “The Polar Bear book” — with Louis Rosenfeld and Peter Morville.

Information architecture (IA) has always been an important part of user experience design, though not always acknowledged as such. With the emergence of social, IoT, and mobile, we have watched IA taking on a more dominant role in product development. Arango talked a bit about the evolution:

I’m surprised by how many people actually know about it because I think, frankly, a lot of what we do is fairly esoteric. I’m not just talking about information architects. I’m talking about those of us in technology in general, and in the design professions. On having moved to California, I have this open question in my mind: how much do people know about this stuff here? Is it something that is talked about? I’ve been pleasantly surprised by interactions with clients and prospects … There seems to be a realization. In many cases, they probably don’t know to call it ‘information architecture’ per se, but there seems to be a realization that stuff needs to be easy to find and easy to understand.

## Smell and taste: New frontiers for experience design

### Designers need not start from scratch as they wrestle with orchestrating experiences that span digital and physical.

Download a free copy of Designing for the Internet of Things, a curated collection of chapters from the O’Reilly Design library. This post is an excerpt from Understanding Industrial Design, by Simon King and Kuen Chang, one of the books included in the curated collection.

Two of our richest senses, smell and taste, are not often associated with design. However, the creation of objects that support these senses is an ancient practice, embodied best by the tea set, where rituals of assembly and service lead to hints of the aroma. Holding the tea cup warms your hand without burning it, and the slow sipping of the tea forms a communal bond with other participants. Outside of classic and common serving items, designers today are increasingly finding new ways to collaborate with chefs and food companies to design with smell and taste in mind, forging a new frontier for sensorial design.

Martin Kastner is the founder and principal of Crucial Detail, a studio in Chicago that specializes in custom pieces to support unique culinary experiences. Martin is best known for his work designing serviceware concepts for Alinea, the 3-star Michelin restaurant founded by chef Grant Achatz. That collaboration has extended to other restaurants owned by Achatz, including The Aviary, a cocktail bar that prides itself on serving drinks with the same level of attention as a fine dinner.

At The Aviary, one of the most popular creations by Crucial Detail is the Porthole Infuser, a round vessel that presents the ingredients of a patron’s cocktail between two flat panes of glass, emphasizing the transformative action of the steeping process and building anticipation for the cocktail’s taste. The Porthole Infuser takes a part of the preparation process that is normally hidden and brings it directly to the person’s table, providing time for the drinker to contemplate the ingredients on display, creating a mental checklist for their tongue to seek out when they take their first sip.

## Identifying the gap between technology and consumers: How AlertMe was founded

I asked Beart about the early thinking that led him and his co founder, Adrian Critchlow, to create AlertMe. The focus seems simple — identify user need. Beart explained:

I co-founded AlertMe with Adrian Critchlow. He was from more of a Web services background … My background was more embedded technology. Over a series of lunches in Cambridge where we both lived at the time, we just got to discussing two things, really. One was the way that technology was going. Technology push — what changes were happening that made certain things inevitable, and also consumer pull. What were the gaps that technology wasn’t really addressing?

To some extent we were discussing at quite a high level the intersection of those two, perhaps not quite in that rational way, but as we talked about things we were interested in, that’s essentially what we were doing. We were triangulating between the technology push and the consumer pull, and trying to spot things that essentially would be inevitable because of those two things. Then that led us to thinking about the connected home platform and what could the killer apps for the connected home be, and isn’t it strange how, if you compare the home to the car for example, cars have a large number of computers in them, and the computers all work together seamlessly and invisibly to keep you safe, keep you secure, save you energy, and so on.

In the home, you have a similar number of computers, but they’re not talking to each other, and as a result, it’s really far from ideal. You have no idea what’s going on in your home most of the time, and it’s not energy efficient, it’s not secure, etc. We saw a huge opportunity there, and we saw the potential for some technological advances to help address those problems.