"Radar Podcast" entries
Putting ourselves in the shoes of the user is key to building better systems and services.
In this podcast episode, Tim O’Reilly talks about building systems and services for people, keeping a close eye on the end user’s experience to build better, more efficient systems that actually work for the people using them. Highlighting a quote from Jeff Sussna, O’Reilly makes a deeper connection between development and the ultimate purpose for building systems and services — user experience:
“[Jeff Sussna says in his blog post Empathy: The Essence of DevOps]: ‘It’s not about making developers and sysadmins report to the same VP. It’s not about automating all your configuration procedures. It’s not about tipping up a Jenkins server, or running your applications in the cloud, or releasing your code on Github. It’s not even about letting your developers deploy their code to a PaaS. The true essence of DevOps is empathy.’
“Understanding the other people that you work with and how you’re going to work together more effectively. That word ‘empathy’ struck me and it made me connect the world of DevOps with the world of user experience design.”
Josh Clark and Tim O’Reilly on designing beyond screens, and beyond a single device.
As the Internet is increasingly embedded into our physical world, it’s important to start designing for physical and intentional interactions with interfaces to supplement the passive, data-gathering interactions — designing smart devices that service us in the background, but upon which we also can exert our will.
In this episode, Josh Clark (in an interview) and Tim O’Reilly (in a keynote) both address the importance of designing for contextual awareness and physical interaction. Clark stresses that we’re not facing a challenge of technology, but a challenge of imagination. O’Reilly argues that we’re not paying enough attention to the aspects of people and time in designing the Internet of Things, and that the entire system in which we operate is the user interface — as we design this new world, we must think about user needs first.